After this they are ready to go and meet with their first round trainer to get on-the-job experience.Īfter the thirty day classroom training the operators are assigned to a trainer. They also listen to old calls and enter information from those to further their learning experience. During the last week, time is spent with the other students simulating and entering events into a test system so they can get the feel of what it's like to do the job. This, combined with role playing and watching a seasoned veteran operate makes for an exciting training period. During the second and third weeks the students are familiarizing themselves with the policies and procedures of the ECD through our intensive training program that will earn them college credit at Monroe Community College. We augment and enhance the course with our style and how we do things at the ECD. As the first week progresses they are familiarized with the equipment and start to learn the rules and regulations. The classroom starts out by the trainees meeting each other and getting acquainted with the building and their new surroundings. They are also instructed in Computer Aided Dispatch (CAD), the system that aids the TCC and Dispatchers in entering and prioritizing calls for Police, Fire, and EMS dispatch. They are given a basic outline of what is expected of them by the City and taught basic phone answering skills, interview techniques and general customer service. It also familiarizes them with the basic functions of the job. The TCC trainees begin by attending an Association of Public-Safety Communications Officials International (APCO) approved 30 day course intended to immerse the student in the 911 center and its policies. Most employees of the Rochester-Monroe County Emergency Communications Department begin their careers as either Telecommunicator (TCC) or Public Safety Dispatcher (PSD) trainees.
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